Spare parts complaint and warranty claim

Your satisfaction is important to us. If, contrary to expectations, there are any problems with our products, please complete the form below and send it to us by clicking on the “Send” button.

Would you like to have accessories or add-on parts repaired outside of the warranty? Please use our repair request form.

As a Böcker service partner, you can also submit a warranty claim — you can find it here.

Spare parts complaint

Please fill in

Customer Number

Name

Street

Zip code

Location

Country

Phone number

E-mail address

Product

Product type

Serial number

Year of construction

Operating hours

Reason for return

If defect: Description of the defect

Delivery of parts with order or invoice number

Item number (part 1)

Article description (part 1)

Quantity (part 1)

Condition (Part 1)

New Used Defective

Add a second article?

Yes

Item number (part 2)

Article description (part 2)

Quantity (part 2)

Condition (Part 2)

New Used Defective

Add a third article?

Yes

Item number (part 3)

Article description (part 3)

Quantity (part 3)

Condition (Part 3)

New Used Defective

What should happen?

Here you have the option of uploading a file (e.g. a photo)

Upload another file

Comment

Complaint information:
Freight charges are non-refundable.
Goods must be in a resalable condition.
Custom-made products and yard goods are excluded from exchange and will not be taken back.
We reserve the right to accept the claim.
The complaint period is 12 weeks.
A maximum processing fee of 15% will be charged for returns.